Privacy Policy


The Western Rock Lobster Council takes its privacy obligations very seriously and is committed to meeting the highest standards when collecting, storing, using and disclosing personal information.  

In these terms and conditions, “us”, “we” or “our” means Western Rock Lobster Council Inc and its sub-contractors. 

When you use the website (“Website”) we will collect information from you, including personal information. 

We also know that some people like to engage with us through social media channels and email. We may collect information about you when you interact with us through these channels. 

We comply with the Australian Privacy Principles in the Privacy Act 1988 (Cth) (“the Act”) subject to any exemptions that apply to us under the Act, as well as other applicable laws protecting privacy. This Privacy Policy outlines how we collect, store, use and share your personal information and how we protect your privacy rights and uphold our obligations in accordance with the laws referred to in this paragraph. 

Personal information  

When used in this Privacy Policy, the term (“personal information”) has the meaning given to it in the Act. In general terms, personal information means any information that can be used to personally identify you. This may include, but is not limited to, your name, age, gender, postcode and contact details (including phone numbers and email addresses) and possibly financial information, including your bank account and credit card details. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information. 

Acceptance of Privacy Policy 

By providing us with personal information, by using the Website and/or other channels including social media and email, you agree to us collecting, holding, using and disclosing your personal information as described in this Privacy Policy.   

This Privacy Policy is in addition to any other terms and conditions applicable to the use of the Website. 

If you do not agree to the terms of this Privacy Policy, you may not access or use the Website. 

Changes to Privacy Policy  

We may, from time to time, review and amend this Privacy Policy to take account of new laws, technology and/or changes to our operations. You should review this Privacy Policy periodically to check for amendments. 

How we collect your personal information  

We may collect personal information: 

a. via the Website; 

b. directly from you, when you provide it to us or our agents or contractors including via email; 

c. from publicly available resources;  

d. from your device or browser; and 

e. from third parties companies and services such as Facebook. 

Information we collect  

We collect different types of information about you and your activities. We may collect and use the types of information listed below, which examples below are not meant to be exhaustive: 

a. your name; 

b. your company; 

c. your email address; 

d. your contact number; 

e. your bank account details; 

f. your purchasing history (where you purchase products using the Website); 

g. the features you use, the pages and screens you visit and your transactions with us; 

h. information from your device or browser including your mobile device identification, IP address, cookie and beacon information; 

i. user content and any information that you contribute through your use of the Website or other channels including social media and/or email, that is intended for public consumption, including photos, check-ins, comments, likes, talk posts, events, bookmarks, friends, lists and account profile; and 

j. communications between you and us. For example, we may send you administrative emails and you may provide us with information via email. 

How we use your information 

The primary purpose for which we collect information about you is to enable us to perform our business activities and functions. We collect, hold, use and disclose your personal information for the following purposes:  

a. to process transactions entered into via the Website including the processing of payments;; 

b. to verify your identity; 

c. to perform research and analysis about your use of, or interest in, our services or Website, or services or content offered by others; 

d. internal record keeping; 

e. to contact you by email, postal mail, telephone and/or mobile devices about services that may be of interest to you; 

f. to contact you by email, text messaging, phone or otherwise, provide you with updates and information about the Website and our services or the services of vendors who sell product via the Website; 

g. to diagnose or fix technology problems; 

h. to enforce this Privacy Policy;  

i. to perform functions as otherwise described to you at the time of collection; and 

j. unless explicitly asked not to within the contact form located on our Website, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

Sharing your information 

We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared.  

We may share personal information with: 

a. counterparties that you enter into transactions with via the Website for the purpose of enabling the counterparties to contact you in connection with such transactions and (in the case of vendors who sell product via the Website) in connection with other services they provide; 

b. service providers and other third parties that perform certain services on our behalf. These services may include providing customer service, operating the Website, processing payments in relation to transactions entered into via the Website, performing business and sales analysis, ad tracking and analytics, member screenings and supporting our website functionality;  

c. our professional advisors such as lawyers, accountants and auditors; 

d. our related bodies corporate; 

e. any government agencies or regulatory bodies when required or to report sales data; 

f. any entity if we believe the release is appropriate to comply with the law or a court order, to enforce or apply this Privacy Policy or other agreements; 

g. any entity if we believe it is necessary to protect the rights, property or safety of the Website, its users or others in situations that we believe involve potential threats to the physical safety of any person or property, if we believe that your information in any way relates to that threat; or 

h. any entity if an individual to whom the personal information relates has consented to the disclosure. 

Storage and security 

We have security protocols to safeguard personal information you share with us against loss, theft and misuse, as well as against unauthorised access, modification or disclosure of the personal information under our control.  We will also destroy or de-identify any information that we no longer require. However, the internet is not a secure environment and although care is taken, we cannot guarantee the security of information provided to it via electronic means.  

Cookies, Device Identifiers and Similar Technologies: 

When you use the Website, we may use cookies and similar technologies like pixels, web beacons and local storage to collect information. In addition, we may ask advertisers or other partners to serve ads or services to your devices which may use cookies or similar technologies placed by us or the third party. 

Cookies are small text or data files (or similar data structures) that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the operators or the relevant website. 

They help us to analyse data about web page traffic and to improve our website in order to tailor it to customer needs. We use this information for statistical analysis purposes and to monitor pages which you find useful and which you do not. 

When you use a mobile device like a tablet or phone to access the service, we may access, collect, monitor, store on your device and/or remotely store one or more ‘device identifiers’. Device identifiers are similar to cookies and uniquely identify your mobile device.  

A device identifier may deliver information to us about how you browse and use the Website and may help us and/or others provide reports or personalised content. 

You may delete and/or block all or some cookies or similar files used by the Website, but if you do, certain parts of the Website may not work. 

Links to other sites 

The Website may contain links to other websites.  We do not make any representations about any third party websites that may accessible through the Website or other channels. 

We are not responsible for the privacy practices or the content of such other websites.  The privacy policies applicable to such other websites may differ substantially from this Privacy Policy, so we advise individuals to read them before using those websites.  We will not be liable for any use of those websites. 

Accessing, Controlling and Correcting Your Personal Information 

You may choose to restrict the collection or use of your personal information by us in the following ways: 

1. by clicking on the unsubscribe link at the bottom of any direct marketing email you might receive from us; 

2. if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell or lease your personal information to third parties unless we have your permission or are required by law to do so. 

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. 

You may request details of personal information which we hold about you under any applicable legislation including the Act. A small fee may be payable. If you would like copy of the information held on you, please write to

If you believe any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above email address. We will promptly correct any information found to be incorrect. 

Complaints handling 

If an individual wishes to make a complaint about the way we have handled his or her personal information (including if the individual believes we have breached the Act) the individual may do so by contacting us using the contact details set out at the end of this Privacy Policy. 

If a complaint is made, please include your name and contact details such as an email address and telephone number and clearly describe the complaint.  We will investigate the complaint and respond promptly.  Resolution of your complaint may be delayed if we are unable to contact you. 

If the complainant considers that we have failed to resolve the complaint satisfactorily, the complainant can complain to the Office of the Australian Information Commissioner. 

Further information 

For further information about our privacy policies or practices please contact us by email at

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